PERFECT STAR PC SHOPPE
No. 20 P.Del Rosario St. Cebu City
April 27, 2005
24 years of service, Perfect Star PC Shoppe formerly known as Lenton Marketing Inc. is a dynamic organization that is considered one of the leaders in Cebu I.T. industry with the solid financial capacity and operational efficiency to cater the needs of the market.
Perfect Star PC Shoppe is well on its way to securing its place among the “majors” in the industry. It has a 360 degree visibility of the whole business, increasing profitability while lowering operating costs through the automation of simplified business process.
Best known as the partners of INTEL, EPSON, IBM, LENOVO, MICROSOFT, HEWLETT PACKARD, BENQ and other major products.
Perfect Star PC Shoppe relationship with the I.T. Industry extends far and wide in Luzon, Visayas and Mindanao. Perfect Star PC Shoppe selects products that are technologically innovative and customer-centric. This expertise in the interplay of product selection, market knowledge, and operational efficiency provides Perfect Star PC Shoppe the edge in being the top reseller.
Among Perfect Star PC Shoppe wide-array of products and solutions are systems, network and communications, multimedia solutions, power management systems, computer components, original software, structured cabling, printers, peripherals to other complementing computer accessories.
Through much dedication and hard work, every delivery reflects excellence as Perfect Star PC Shoppe ensures that each product it represents is backed by qualified systems engineers and customer support that has pass proficiency tests to support and maintain its hundreds of installation base.
We serve our clients as a trusted ally, providing them with the loyalty of a business partner. We make sure that our clients have what they need to run their business as well as possible, with maximum efficiency and reliability. Many of our information applications are mission critical, so we give our clients the assurance that we will be there when they need us.
The Customer Support Division has been organized to provide the best service for customer satisfaction. Its main thrust is on post- sales service like the warranty support maintenance, site-service and trouble-shooting.
There are two (2) divisions comprising the Customer Support: Customer Service and Technical Service. Under the Customer Service are two groups: Consultancy and System Support, which deals with design assistance and post-service sales of existing clients.
The Technical Service Support is to coordinate and complement the whole Sales force. Engineering & Repair, Integration Projects and Quality Control which is responsible to conduct in-house troubleshooting and repair works, structured cabling assignments and logistics of the entire Customer Support Division, respectively. With this restructuring, there is focus on frontline support services for the benefit of all customers.
In line with Perfect Star PC Shoppe-Franchisee’s thrust, the following services are being offered:
· Preventive maintenance of equipment on the basis of annual service contracts which guarantees four (4) hours response time.
· Repairs and service of equipment, whether carried by PERFECT STAR PC SHOPPE or others.
· Networking and structured cabling.
Perfect Star PC Shoppe
wide array of products and solutions are systems, network and communications, multimedia solutions, power management systems, computer components, original software, structured cabling, printers, peripherals to other complementing computer accessories